Q & A
what is the booking process?
Contact us by email and we'll send you a quote. Once ready to book, we'll send you a booking form and contract by email that you need to fill up and send back to us by mail or email.
is down payment needed to reserve?
Yes. We require 50% down payment which is `100% refundable if you cancel in writing 30 days before the reserved event. All refunds will be sent back to the original mode of payment.
HOW DO I PICK THE DESIGN FOR THE PHOTO BOOTH PRINTS?
We will use your invitation design, decor designs and color themes as a reference in designing your prints. We will draft couple of print designs that you can choose from. If you have a specific design you want to use, let us know and we'll load it up in the machine.
HOW BIG IS THE SPACE NEEDED
Ideally, we need 10 ft x 10ft area to work on (from the backdrop to the machine). The bigger the space, the more we can fit in 1 photo shot.
The smallest setup we did was a FITTING room in Manhattan and was able to fit 5!
DO YOU HAVE ATTENDANT ON SITE?
Yes! For smaller events or SILVER PACKAGE, there will be 1 on-site staff. For BIGGER EVENT (>150 guests) or GOLD & VIP package, there will be 2 on-site staff.
HOW MANY PRINTS WILL THE GUESTS GET?
UNLIMITED! If there are 10 guests in 1 photo, we'll print 10 COPIES!
HOW MUCH TIME IS NEEDED FOR THE SETUP?
For SILVER PACKAGE, it will take us about 15-30 mins to have everything ready.
IS SETUP AND BREAKDOWN INCLUDED?
YES! We'll get to your venue 1 hour before the rental time to setup and 30 mins breakdown time. That's FREE 1 1/2 hour for you! Bookings with CUSTOM BACKDROP will need longer time to setup. We include 2 hours early arrival for this package.
DO I NEED TO PROVIDE TABLES?
Yes. We require 1 8ft table to be provided by your venue. 2 8ft tables needed if the package has message book.
CAN I PICK THE BACKDROP?
Yes. We will do the design print first then we'll give you options for your backdrop to make sure they match the prints.
DO I GET THE MAGNETIC PRINTS RIGHT AWAY?
Yes. It will only take about 1 minute for your magnetic print to be ready no-site.
will i get digital files?
Yes. You will receive CD or USB of all the photos. It will also be available online for your guests to download if they miss to send their digital photos on-site. Your CD or USB will be mailed to the address on-file approx 14 days after the event.
CAN I KEEP THE ONLINE GALLERY PRIVATE?
Yes. Let us know ahead during booking if you wish your album to be private and we'll send you the PASSWORD.
HOW LONG IT WILL TAKE FOR PHOTOS TO BE ONLINE?
It can take about 24 hours to 72 hours for photos to be available online (mostly it is 24 hours).
DO YOU HAVE INSURANCE?
Yes. We are fully covered by our liability insurance. It is readily available upon request. We can add your venue as additional insured. Your venue can help you about the needed info they require. We can also contact your venue directly to coordinate this and have it all set.
ARE YOU LOCATED IN New York ONLY?
NO. Our team has grown to reach other states. We have a LOCAL TEAM with machines in Los Angeles CA, NYC, Shelton CT and Baltimore MD. Surrounding areas metros are being served without TRAVEL FEES. This includes NJ, MA, PA, DE, Upper Virginia and Washington DC. These locations are NO TRAVEL FEE!
DO YOU TRAVEL OUTSIDE NY?
Yes. Let us know where and we can travel. We have a 50-mile radius limit. Contact us to see if we cover you. If it is beyond our original location, you might have a very minimal travel fee on top of your bill.
WHAT PROPS DO YOU HAVE?
Our EVENT GALLERY might give you samples of what we have that clients enjoyed :)
I'M READY TO BOOK, WHAT DO I DO?
Contact us by email or by filling up this form and we'll get back to you in 24 hours.